www.drbrothers.in is an online bazaar to buy building materials online and get construction services online in India. Our ambition is that you are completely satisfied with your purchase. If you are not satisfied with your purchase, Please follow the guidelines below and we will be happy to assist to return or cancel your purchase.

Returns

Returns are accepted if,

  1. Wrong materials/products were sent
  2. Tampered materials/products were received.
  3. Defective items/malfunctioning materials/products are received.
  4. Size/dimension mismatch in comparison to the ordered materials/products.
  5. Materials/products are missing as per the manufacturer’s product manual
  6. Materials/products quality not matching with the manufacturer claims.

Returns are NOT accepted if,

  1. Product is not installed according to user manual and results in damage / malfunctioning.
  2. Not notified within 24 hours on receipt of delivery
  3. No other materials / items will be exchanged for different materials/items
  4. Material / Product is used and tampered.

Cancellations

When cancellations are Accepted

  1. Order is NOT in transfer from the vendors / sellers / manufacturer.
  2. Ordered materials/products are NOT adapted to suit the buyer.

When cancellations are NOT accepted

  1. Ordered materials/products are imported by the vendors / sellers based on the buyer categorize.
  2. Ordered materials/products are sourced by the vendors after buyer placing an order.
  3. Ordered materials/products are In-Transit

All shipping and other replacement charges shall be bear and incurred by the Vendor / Manufacturer, if any or above conditions are satisfied.
In case, the seller does not have the replacement product, he can provide the refund to the buyer and buyer shall be obligated to accept the refund in lieu of replacement.
Replacements will be done 3-7days time from receipt of good at the vendor / manufacturer facility and sole depends upon the availability of the materials/products.
We will schedule the process of pickup on acceptance your request for returns from our vendors / manufacturers.
Please write us the request for replacement mail to support@drbrothers.in with your order-id, date of material receipt and reasons for replacement within 24 hours of receipt of materials / items.

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